Terms & Conditions

TERMS AND CONDITIONS

Orders

When completing an order, the client is required to read and accept these terms and conditions.

You should receive an order summary via email, once your order has been placed on this website – please be sure to provide us with the necessary details to help the order process run smoothly, such as custom engravings or any special requests.

Order summaries are based on the information filled in by the client on the website. It is up to the client to check that the order summary details are correct and by paying in full they confirm the accuracy of the order.

All payments are to be made via EFT. Please be sure to check banking details and make use of the correct reference so that we can locate your payment easily.

Cash deposit payment fees are the responsibility of the client, and should the client not pay for these fees, the order will be placed on hold until the client settles all fees.

The client may confirm an order by paying in full and sending a proof of payment to info@bleacheddecor.co.za. Only payments reflecting in our bank account will be processed.

Furniture orders only require a 50% deposit before processing. The final 50% is payable before delivery or collection.

A tax invoice will only be generated once the order summary has been paid in full. This will be sent to the client on reflection of payment.

Deliveries

Bleached is an online retailer and does not have a physical store. Deliveries are door to door ie. to the address the client supplies. If the client is not available at the time of delivery, the parcel will be left with someone at the delivery address who will be required to sign a receipt eg: staff or security.

All products will incur a delivery fee unless previously agreed upon.

Delivery charges are worked out on a flat rate basis depending on the delivery region. This price will be added to the client’s order summary at the end of check out.

Subject to stock availability and detail of custom design engravings, décor orders will be dispatched within 3 to 10 working days of confirmed order with payment in full. Delivery will take 24 to 72 hours after dispatch depending on delivery zone provided.

Furniture orders may take between 3-6 weeks to be delivered and lead times depends on each order’s details.

Should a package not be delivered to the client through reasons beyond Bleached’s control e.g. nobody on premises/unable to answer calls/invalid or incomplete address, Bleached reserves the right to charge the client for the order to be re-delivered. The original delivery fees will not be refunded.

Deliveries of décor items will be notified of dispatch along with a tracking number. If you do not receive this notification – please advise Bleached via email.

If you have a mixed basket of decor and furniture, the furniture delivery cost will apply only if you chose to wait for all items to be complete. This will, however, mean that you will need to wait until your furniture order is ready before receiving your décor order. If you would like to receive your decor items sooner than the furniture items, the normal decor delivery rates will apply.

Bleached does not deliver to P.O. Boxes.

Bleached does not deliver internationally.

Furniture Deliveries – Gauteng only

Delivery is door to door, and it is the client’s responsibility to ensure that items will fit through doorways, through passages and around corners. Bleached delivery staff are instructed not to re-arrange client’s furniture in order to deliver the ordered item/s. If items do not fit into the clients home for any reason what so ever, Bleached holds the right to charge the client any extra fees that may result in altering the item, as well as additional delivery fees.

Should the customer’s residence be more than one story or a flat above the first floor, to which access is limited or the item is likely to be damaged if carried through the access points, then the item will be delivered to the lift or stairwell opening on the bottom floor only and further movement of the item will become the customer’s responsibility.

Bleached will not be held liable for any damages and or losses incurred due to the delivery of items delivered including accidental chipping of walls or floors or the damage of any of the client’s or landlord’s property what so ever. Please make sure you supervise placement to avoid any loss or damages.

If an access code is required in order to gain access to your property please be sure to forward this code to +27.82.973.6199 with enough warning. If the delivery vehicle is unable to gain access due to the code not being communicated, the delivery team will be instructed to abandon the delivery. Delivery fees will not be refunded, and another delivery fee may be charged to the client.

The delivery team will wait a maximum of 10 minutes should there be any delays in gaining access to the property in order to complete the delivery. Any extra time required will be allowed at the discretion of Bleached and will incur extra charges charged to the client.

We do our best to accommodate our clients, however, please note that we do not offer to hoist, over walls or up the exterior of a building. As well as this we do not carry furniture beyond the 2rd floor unless an elevator is available. We are a brand that prides itself on goodwill and part of this is offering to place a piece in your desired room, this is not a responsibility of ours.

We ask that you inspect your delivery and provide a signature upon receipt. When ordering, please provide a daytime number to arrange a delivery appointment.

Outside of Gauteng Deliveries

Gauteng furniture deliveries T’s and C’s apply as well as the following:

If a furniture order (sent and received outside of Gauteng) is received damaged, Bleached reserves the right to commission an external local handyman or carpenter to assist in the repair work. Notification of such damages needs to be made in writing via email within 36 hours of receipt of the order, along with photos of the damage.

Any minor imperfections such as cracks and small holes are not considered damages and will not be repaired by Bleached.

Furniture Collections

Transporting furniture can be an art – please take extra care if you chose to collect your order yourself. Bring blankets, cardboard boxes and rope for tying down your furniture and protecting it. Bleached will not supply you with these materials.

Please take the advice of our carpenters when loading items. Items can be easily damaged if loaded incorrectly.

Once the items have left the factory and collected by the client or his/her representative it is agreed that the items are in a fit condition and are not liable for any returns or exchanges what so ever.

Once the client or client representative has collected the item/s, Bleached cannot take any responsibility for incorrect transporting of furniture that may result in any damages what so ever.

Damages as a result of incorrect transportation and those that require repair, will be charged for at the discretion of Bleached.

Free Shipping

Free shipping only applies when a ‘free shipping’ coupon is issued.

Free shipping applies to home décor items only and excludes mirrors that may fall under home décor – Free shipping excludes furniture as well as Mirrors.

Free shipping does not include sale items should your cart only include sale items.

Payment

Once the client has submitted the order, an order summary will be emailed to the email address provided by the client. Payment may be made via EFT with the bank details given on the order summary. Please use the correct reference number to assist in locating funds for your order.

Availability of Stock

Please note that stock of the products on this website are subject to change. If there is a delay with stock the client will be notified at the time of order summary.

Returns and Exchanges

If you are not happy with your order upon delivery due to a manufacturing fault, damaged or wrong product delivered, let us know within 36 hours of receiving your parcel and we will happily replace the product at our expense, provided it is in the original packaging with all its accessories.

Depending on circumstances we will access the product and send you a new one or give you a refund.

Return requests will be approved at the discretion of Bleached.

Returns due to buyer’s remorse will not be refunded.

Products will not be eligible for return if they have been partially or entirely disassembled or physically altered including products that have been damaged by the client.

If the purchase has a custom engraving and the details are incorrect due to the fault of Bleached, we will gladly replace the product with the correct engraving detail. If the customer failed to check the order summary and notify us, no refund will be made for incorrect custom engraving details.

Cancellation and returns of sale/clearance items are not accepted unless the item is received damaged due to delivery or manufacturing faults – unless previously listed as damaged, to begin with.

We will collect the product from you at no charge. Our courier is entitled to refuse collection of a product that is not properly packaged for transport. If another collection needs to be arranged as a result – a collection charge will be charged to the client.

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference). Please bear in mind that refunds can take 5 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this policy, you may be liable to reimburse Bleached for the cost of collecting the product from you and the cost of having the product returned to you.

Products not eligible for returns

The following products are not eligible for a refund, exchange or credit:

Products marked “Sale” or ‘Clearance’

Electronic vouchers/coupons.

Products that have been personalised for you or made to your specifications, unless defective.

Products damaged by the client.

Should a product be damaged at the time of delivery/collection, please notify us of such delivery/collection by logging a return via email to info@bleacheddecor.co.za. Please attach pictures of the damage so we may process the enquiry correctly.

Defective products

We do our best to ensure that the products we deliver to you are of a certain standard, without functional defects. Because our products are made from wood and reclaimed timber – variations and minor imperfections form part of our product offering and are unavoidable and intentional. These imperfections are not defects and form part of each product’s unique character.

Please refer to our FAQs for some examples.

The following will NOT be regarded as defects and will not entitle you to a return under this section.

Faults resulting from normal wear and tear.

Damage arising from negligence, user abuse or incorrect usage of the product.

Damage arising from a failure to adequately care for the product.

Damage arising from unauthorised alterations to the product.

Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Products with minor imperfections such as cracks, nail holes and scratches and minor colour variations.

Cancellation Policy

Furniture

Cancellations are possible as long as manufacturing has not commenced. If manufacturing has commenced the client will need to proceed with the order as agreed upon. If changes are requested, it is up to Bleached to decide whether these changes are possible and if there will be any extra charges incurred.

Custom Engravings

Custom engraved orders must be clearly communicated in writing via email. It is up to the client to check that the details are correct in the order summary. Incorrect engraving detail will not be refunded if the client has not checked the order summary correctly before confirming the order.

Custom engraving orders may be cancelled or changed at the discretion of Bleached, depending upon whether work has commenced on the order. If the order is cancelled ‘mid-order’ any expenses incurred will be charged to the client and the balance refunded.

If the order has been manufactured and engraved the order may not be cancelled.

Limitation of Liability

Any cost, expense, loss, liability or claim suffered or incurred by the client arising out of or in connection with any item purchased off www.bleacheddecor.co.za will be limited to the price paid for the item purchased.

Copyright and Intellectual Property

Bleached retains all copyright and other rights to product development, images, listings, information and services and is protected by South African and International copyright laws. A client is not granted a license or any other right including without limitation under Copyright or other Intellectual Property Rights in or to the content. Bleached strictly prohibits exploitation of the protected property without prior written consent.

Retail

Products purchased from Bleached or www.bleacheddecor.co.za are for personal use or gifts and are not for resale or retail anywhere else whether in South Africa or abroad. Please contact us directly for wholesale opportunities.

Update of Terms and Conditions

Changes and edits may be made to our terms and conditions without notice. It is the client’s obligation to check them periodically and read them each time they place an order. On placing an order, the client will be required to read the T’s and C’s and accept them on the order form.

E & OE

Taking Care of Your Purchase

Wooden furniture and décor require a little extra care and attention.

Do not leave any wooden items in the direct rain or in water. This will deteriorate the paintwork and sealants used (if any) and will result in the product weathering, cracking and even breaking. Do not place any wooden items in the dishwasher as this will damage the wood glue and the item will more than likely break.

Avoid drastic temperature changes. Extreme temperature changes from hot to cold may result in cracking, and Bleached will not take responsibility for such damages.

Dropping items may result in them breaking – items broken due to being dropped may not be legible for returns or exchanges.

I’m sure there are some of you out there that may be tempted to have a quick dance on our tables… Please do not attempt to dance on any of our tables or furniture as this may result in them breaking or cracking, and Bleached cannot be held liable for any damages incurred as a result.

Special Offers, Promotions and Sales

ALL offers and promotions are valid only while stocks last.
Please NOTE that any site wide offer of an amount of Rands off when you spend a certain amount or more (for example, get R300 off when you spend R1500 or more) relates ONLY to the purchase of the product.
Delivery fees are not calculated into the spend amount, and therefore cannot be considered part of the value which will qualify for the promotional amount off.
You will need to purchase a product to the value of R1500 (for example), in order to get the set amount off. The promotion will NOT be applied if the purchased product is the value of R1200, and your delivery fee is R300.
Special offers or promotions DO NOT apply to the purchase of gift vouchers/gift cards online at bleacheddecor.co.za

Returns and exchanges on sale items are not accepted unless the item is damaged. Some sale items are specifically on sale because of damage – these such damages are exempt from returns and exchanges.